Due to requests from our customers and in the interest of privacy, we no longer send our own order confirmation instead we will just send two PayPal notices: one will be your payment confirmation from PayPal, and the second will also be from PayPal usually sent after 24-36 hours of ordering regarding shipping information which will contain your shipping details including tracking codes/number. If you need any further information please use the Contact Us form.
Provided the payment clears on PayPal and the item is in stock, You should receive your tracking and order updates after 24-48 hours of orders being placed monday to friday. Please check your email inbox that is used for paypal for updates in the form of service@paypal if not received then please also check yout span folder as sometimes these can end up there. All orders are shipped same day if the order is received by 1PM CEST Monday to Friday if orders are recieved after this cut of time then it will be processed the next working day so if placed after 1pm CEST on friday it will be processed on monday excluding bank holidays.
All orders are shipped from Europe by registered mail which will require a signature on delivey. You only pay one fixed shipping charge regardless of quantity, Any orders outside of EEC area the buyer shall be responsible for any customs or taxes applied at the border by customs official. Delivery times are as follows: Deliveries within Europe 7-12 working days and north america canada australia and New Zealand 7-15 working days and for rest of the world 12-20 working days with exception for brazil and russia which can take upto 25-35 working days these estimate does not include public holidays weather condition and general custom delays.
Having PayPal to handle our transaction gives buyers the security on their orders. In the unlikely event of non-delivery PayPal gives you 45 days upon cleared payment to report non-deliveries, but we recommend you contact us within 15 working days after dispatch for EEC countries orders and 20 working days for orders from USA canada and australia and 40 working days from rest of the world. Please note if you wish to have your order delivered to an alternative address like your place of work then we are more then happy to do this provided you add the new details on paypal.
To track your order please click the link below and enter tracking number only if the tracking numbers starts with 2 first letters and ends in 2 letters for example RT98765432US all other types of tracking numbers please see the shipping information sent by paypal shipping notice it will state the carrier being used.
Please note some countries may not have upto date tracking information but will require a signature on delivery to track please click this link aftership.com