Provided the payment clears on PayPal or in our bank account(if paid through bank transfer) and the item is in stock you should receive your tracking and order updates after 24-48 hours of orders being placed monday to friday. Please check your email inbox for updates in the form of service@paypal or ORDER SHIPPED notification if not received then please also check your span folder as sometimes these can end up there. All orders are shipped same day if the order is received by 1PM CEST Monday to Friday if orders are recieved after this cut of time then it will be processed the next working day so if placed after 1pm CEST on friday it will be processed on monday excluding bank holidays.
All orders are shipped from Europe by registered mail which will require a signature on delivey and in most cases have tracking if your order is from North america or Australia it will be delivered by DHL with full tracking. You only pay one flat rate shipping charge regardless of quantity, Any orders outside of EEC area the buyer shall be responsible for any customs or taxes applied at the border by customs official. Delivery times are as follows: Deliveries within Europe 7-12 working days and deliveries to North america and australia are 4-6 working days and for rest of the world 12-20 working days with exception for brazil and russia which can take upto 25-35 working days these estimate does not include public holidays weather condition and general custom delays.
Having PayPal to handle our transaction gives buyers the security on their orders. In the unlikely event of non-delivery PayPal gives you 45 days upon cleared payment to report non-deliveries, but we recommend you contact us within 15 working days after dispatch for EEC countries orders and 20 working days for orders from USA canada and australia and 40 working days from rest of the world. Please note if you wish to have your order delivered to an alternative address like your place of work then we are more then happy to do this provided you add the new details on paypal.
To track your order please await for shipping notification which will contain your tracking number and carrier used.